Reservice
ENG
HIN

Customer Terms & Conditions (T&C)

Issued by: Reservice – Your Trusted Technician Platform

📌1. Company Role & Disclaimer

Reservice is a digital platform that connects customers with independent service technicians for home appliances and utility services.

Reservice does not provide direct services — it acts only as a facilitator between customer and technician.

⚠️ Disclaimer: Reservice shall not be liable for any property damage, product failure, fire, theft, misconduct, or injury during or after the service. Both customer and technician are individually responsible.

💰2. Service Booking, Pricing & Payment

  • All services must be booked via the Reservice app or official communication channels.
  • The initial charges (e.g., inspection/visit fee) are visible before booking; final amount is confirmed by technician after diagnosis.
  • Full payment must be made after job completion — via cash, UPI, card, or wallet.
  • ⚠️ If customer hires technician privately (offline/cash deal), Reservice is not liable for the outcome.

🪪3. Technician Identity & Police Cooperation

  • All technicians on Reservice are ID-verified with Aadhaar/PAN and address proof.
  • In case of legal issues (e.g., assault, theft, or fraud), Reservice will cooperate fully and share documents only upon official request (e.g., FIR copy, legal letter).

🧯4. Damage, Fire, or Product Failure During Service

  • Fire due to electrical work
  • Gas leak during AC/fridge servicing
  • Water leakage during plumbing
  • Damage to wall, floor, furniture, fittings
  • Device stops working while opening or checking

Reservice shall not be held responsible. Such incidents are part of on-site repair risk and must be resolved between technician and customer. Products often have pre-existing hidden faults which may cause failure during opening/testing. This is not technician or platform liability.

⚡5. Injury, Electric Shock, or Accidents

In case of physical injury, electric shock, fall, or accident to anyone during service — Reservice will not be held liable.

Customers are advised to:
• Switch off main power
• Ensure safe access to work area
• Keep children/pets away during service

🔐6. Theft, Misconduct, or Harassment

If technician misbehaves, steals, or causes harm: customer must immediately report to local police. Reservice will assist in providing technician identity. Reservice is not legally responsible for such acts, as technician is an independent contractor.

🔧7. Product Damage During Opening or Repair

During service, if a technician opens the product and any internal part breaks, PCB shorts, or gas leaks — Reservice shall not be held accountable. These are unpredictable risks inherent in repair work.

🛠️8. Service Warranty & Conditions

  • Some services may include up to 15 days warranty, if:
    • The parts used are supplied by the technician via Reservice
    • Service was marked completed within app
  • Warranty becomes void if: Customer tampers with the product, local technician alters the work, power surge or water damage occurs after service, or parts were supplied by customer or third-party.

📵9. External or Private Dealings

If customer contacts technician directly and books service outside the Reservice platform, then no warranty will apply, no customer support will be provided, and Reservice is not responsible for any loss or misconduct. Such deals are at the customer’s own risk.

❌10. Service Cancellation & Visit Charges

  • Service can be cancelled before technician is dispatched — no charge.
  • If cancelled after dispatch or on arrival, a visit fee (e.g., ₹99–₹199) will be applicable.
  • If technician is late, customer can choose to cancel without penalty.

🔒11. Data Privacy & Security

All customer and technician data is stored securely as per Indian data protection laws. Reservice does not sell or misuse personal data. Technician identity proof is shared only with authorities and never with customers or third parties.

🧾12. Receipt & Documentation

After job completion, receipt/invoice will be available within the Reservice app. This serves as proof of service and is needed for any warranty or dispute claims. No claims will be entertained without valid proof of completed service on the app.

🤝13. Customer Responsibility & Conduct

  • Customer must provide a safe working space.
  • Customer must not threaten, harass, or insult technicians.
  • Customer must not ask technicians for extra services off‑record or interfere during work.
  • Misconduct may lead to blacklisting of customer account.

⚖️14. Dispute Resolution & Jurisdiction

  • Complaints must be raised within 48 hours of service.
  • Reservice will try to mediate, but is not responsible for resolution between customer and technician.
  • All legal matters shall fall under jurisdiction of the company’s registered city/court. Arbitration, if needed, will be conducted as per Indian Arbitration Act.

🚕15. EV Auto Pickup & Drop Terms

  • Reservice offers electric auto (EV) ride service for one-way pickup and drop between two locations.
  • Drivers are independent service partners verified by Reservice.
  • Reservice is not responsible for delays due to traffic, road conditions, or weather.
  • Customer must verify drop location while booking. Wrong address or mid-way changes are not guaranteed.
  • If the driver misbehaves or overcharges, customer must report immediately via the app or support.
  • Reservice is not liable for any lost items during the ride. Passengers are responsible for their belongings.
  • Payment for EV auto rides is collected directly by the driver — either in cash or as per what’s agreed at the time of booking.

📄16. Updates to Terms & Conditions

  • Our Terms & Conditions may be updated from time to time without prior notice.
  • It is the user's responsibility to regularly review the latest version of the Terms.